Shipping Policy

Shipping Policy - Aurella

At Aurella, we aim to deliver a clear, reliable, and transparent shipping experience. All orders placed through Aurella are handled with care and fulfilled according to our quality and service standards.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Processing times may vary slightly depending on the product, supplier, or order volume.

  • You will receive an order confirmation email once your order has been placed.

Fulfilment & Shipping

  • Orders are fulfilled either directly by Aurella or by our trusted brand partners and suppliers on our behalf.

  • All fulfilment partners operate under Aurella’s policies to ensure consistent service, quality control, and customer support.

  • Shipping times vary depending on product type, supplier location, and destination.

Estimated Delivery Times

  • United Kingdom: typically 5–12 business days

  • International orders: typically 7–20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, carrier delays, or peak periods.

Shipping Costs

  • Shipping costs are calculated at checkout and clearly displayed before purchase.

  • In some cases, shipping may be included in the product price.

Tracking Information

  • Where available, tracking details will be provided via email once your order has shipped.

  • Some items may ship separately if they originate from different suppliers.

Customs & Duties (International Orders)

  • International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

  • Aurella is not responsible for delays or fees caused by customs clearance.

Incorrect Address or Delivery Issues

  • Please ensure your shipping details are accurate at checkout.

  • Aurella is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Contact Us

If you have questions about shipping or your order status, please contact us at:
customersupport@aurellaofficial.com